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Client Login Get a quote (800)776-1081 MENU Close Menu About Us Value & Results Services Contact Center Inbound Solutions Outbound Solutions Call Center Platform Reservation Services Lead Response Management Industries Healthcare Insurance Financial Services Other Industries Blog Join Our Team Contact Us Your browser does not support the video tag. A 24/7 U.S. BASED CONTACT CENTER Your Customer is our Priority From Fortune 500 companies to Start-Ups, we provide an exceptional customer experience and deliver measurable value. Services INDUSTRIES VALUE & RESULTS Healthcare Read More Insurance Read More Financial Services Read More Other Industries Read More A Better Customer Experience. From smarter software to specialized agent training, our multi-channel expertise encourages engagement that increases satisfaction and drives conversion. 11 sec Key Client Average Speed to Answer (ASA) 98 % Dedicated Client Call Quality Assurance Score 1.9 k Calls Monitored and Scored Monthly Learn More Save Time, Build Revenue Our solutions allow you to focus on your core competency. Call Center Services Call Center Services Our professional Call Agents provide a true extension of your business through personalized engagement. Find out how. Inbound Outbound Lead Response Management Lead Response Management Separate yourself from the competition through our immediate multi-channel communication tools and expertise. View Advantages Reservation Services Reservation Services Personalize your workshops and seminars with our all-in-one RSVP service to easily register and confirm attendees. Take a look Call Center Platform Call Center Platform Our reliable and secure software gives you the power of instant scalability and flexibility anytime, anywhere. See How It Works We improve your customer experience and brand reputation Contact us today for a personalized consultation. We'll respond immediately and come up with a gameplan. Together. Contact us First Name * Last Name * Email * Phone Number * We respect your privacy. We will never sell, trade or give your contact information to anyone else. Name Email Phone Number We respect your privacy. We will never sell, trade or give your contact information to anyone else. Join our long-term partners who have increased profits and reduced operating expenses working with us What Our Clients Are Saying “TeleDirect is helping us get care to people who need it. So far, over 30% of the people being contacted are High Risk and many... CA Medical Provider . Read more “Over the three years that KPCC has used TeleDirect, they’ve proven to be responsive to our needs and sensitive to our messaging. Each drive, the... Southern California Public Radio . Read more “I appreciate the professionalism that your company displays. I like the fact that I can monitor my Customers results on line, this allows to me... Acquire Financial Marketing . Read more “Inconsistency is the death nail of any pledge drive. Our success with TeleDirect is attributed to our use of the TeleDirect ACD. This allows us... WayFM . Read more “I have to say that WGVU made the correct choice going with TeleDirect as our new in-bound phone service vendor. We were impressed before last... WGVU . Read more Call Center Services Every business likes to receive phone calls from customers and potential customers inquiring about their products or services. But when the volume of calls reaches the point where it interferes with the daily operations of your business, it’s time to consider partnering with a call center provider. TeleDirect call centers provide a cost-effective way to engage with customers, increase sales, and grow your business. We enable your staff to focus on what they do best – making your product and/or delivering your service. Call centers services have become a staple in the healthcare , insurance and financial services industries. However, they are increasingly being called upon to support companies in the retail, media, education, nonprofit, and other industries as well. Our platform supports businesses all over the United States, and we’re regarded as one of the most reliable, rapid-response business process outsourcing call center providers. Through enterprise-wide improvements and targeted systems, TeleDirect helps businesses of all sizes improve their existing call center services with tools, applications, and expert knowledge. We offer a variety of call center services to help you manage customer contacts and market your business including: Reservation services . The best call centers in the U.S. have one thing in common – a practical, easy-to-use reservation services platform. Useful across a variety of industries and business sectors, TeleDirect’s reservation platform offers flexible inbound and outbound functionality. Lead response management . Most call centers are focused on client response – but what about growing your business? With TeleDirect’s advanced lead response management, opportunities are always right around the next corner – or the next call! Answering services . Your customers and clients are calling. Are you answering? A functional, reliable answering service is what separates average call centers from the best call centers in the U.S. Try TeleDirect’s answering services – they’re a premium part of our call center platform ! Appointment Setting and schedule management . Are you running your business? Or is your business’s hectic schedule and appointments running you? Never underestimate the convenience and time-saving benefits of well-run appointment setting and schedule management services. With TeleDirect, you get both – and much more! Product exchanges and support . When TeleDirect’s technology updates, we keep you ahead of the curve – even as we’re planning the next advancements. World-class support and product exchanges are a few reasons why we’re one of the most trusted call centers in the entire county. Technical support . Thanks to some of the best-trained live agent support in the business, TeleDirect leverages real-time responses to bolster your technical support capabilities. Because if you’re not the expert, the competition will gladly take your place. With our technical support structure, you’ll retain – and grow – your client base. And more Our call center prices vary according to the amount and type of services you choose. However, our pricing model is flexible and easy to understand. Our team will help you to choose an option that best fits your needs and always with the focus on delivery so that your return on investment will far outweigh the costs. Advantages of Using TeleDirect Partnering with TeleDirect can help your business in many different ways. Save time and money. Outsourcing the customer contact management process allows everyone in your company to devote their full time and attention to your core business. As individuals and as an organization you stay focused on what you do best, without the distraction of dealing with phone inquiries. Grow sales. Whether inbound or outbound , our call center agents have the knowledge and training to motivate people to buy. Once they have a good understanding of your product or service, they easily translate their experience into your specific selling environment. Far from a one size fits all outsourced call center, TeleDirect takes the time to invest in your business. Improve customer service . Having a team of professionals who are trained to work with customers, fulfill orders and resolve problems makes the customer experience faster and more effective. Whether a customer needs to change an order, return a product, or has a problem with using your product, call center representatives can take care of any issue in a timely manner. Both automated and live agent support is available. Build your brand. When it comes to growing a business, your brand is one of your most important assets. Most businesses provide marginal phone service at best. When you use a call center to ...